Canadian
Air Courier Service Flying High Due to Business
Re-Engineering
Overview:
Objectives
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Industry
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Date
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Place
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Mr. Murphy’s
Role
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Financial outcome or
benefit
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Acquisitions, Mergers,
Expansions + Org, P/E
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Air & Land Courier Svc
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Jul 2003
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Vancouver, BC, Canada
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Project Director
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Cost Savings $890k, expanded 4 nodes
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Activities
Performed:
FINANCIAL CONTROLS
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Developed an annual operating
budget and a Budget Variance
Report, defining procedures for
corrective action.
-
Revised job-costing procedures and
systems used to estimate, bid and
track job costs and
expenses.
-
Implemented a computerized Cash
Flow tracking system and developed
a forecasting tool.
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Introduced breakeven analysis to
those managers who were not already
versant in this procedure.
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Developed a key indicator Flash
Report that provided weekly
information on key performance
indicators.
-
Trained management on the
interpretation of an annual budget,
flexible budget, and variance
reports, and provided
demonstrations of its
applications.
-
Trained accounting staff on the
collection of information used to
develop a Six Week Cash Flow
Report.
ORGANIZATION
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Reviewed and analyzed the
day-to-day workings of Canada’s
second-largest air/ground courier
service, including, personnel
utilization, organizational
structure,
controls,
operations, and all
relevant areas
for the efficient operation of the
business.
-
Developed Positional and Functional
Organization Charts structure to
maximize service and efficiency at
all levels of the
organization.
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Implemented a procedure to create
Position Guides (job descriptions)
for key personnel of the
Company. Created
guides for managers/supervisors and
taught the staff how to create them
for other positions.
-
Created an Employee Evaluation and
Performance System that included
performance measurements from job
descriptions and observable actions
from day to day activities.
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Instituted a progressive discipline
procedure that delineated the steps
for employee discipline.
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Developed a method that allowed
managers to delegate authority and
responsibility to others in the
organization.
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Created a succession plan for the
business.
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Outlined the means and methods for
developing and monitoring the
achievement of strategic
objectives.
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