Performance Measurements

Created and implemented scorecards and dashboards for the nation’s second largest blood collection and distribution entity.  Performance measures showed managers/executives how to take a daily view of their activities to ensure advancement. Whether those objectives were operational, financial, customer-based, or pertain to learning, professional development, and growth, strategic framework was provided to execute, and then direct the implementation of project portfolios that best accomplished those objectives.

Planned the Activities-Based Costing Project for a $43 billion financial institution, an initiative to pinpoint the precise cost of every banking transaction, in order to identify opportunities for profitability reporting, cost reduction, and capacity planning.  The 9-month project involved collaborating with corporate-wide C-level executives and department managers to capture branch operation costs and shareholder value add.  The project compiled data from more than 20 mainframes in lending, deposits, mortgage, and leasing; and deconstructed the data by branch, then by account, product type, and customer.

Market Star  [Technical sales force leasing for high-technology companies]
Managed, programmed and implemented database project for nationwide recruit tracking and sales force performance management system.

Click here to see a list of other major business management consulting engagements.

Click here to see a list of other major information technology consulting projects.